Posted 10/8/2026

JOB TITLE: Service Desk Engineer

JOB RANGE: 8

FLSA STATUS: Non-exempt (APSEA)

DEPARTMENT: Information Technology

REPORTS TO: Information Technology Manager

PURPOSE

Provide exceptional desktop support to both pilots and staff in a BYOD environment while maintaining server and desktop environment(s) such as desktops, laptops, operating systems, software, and assist in supporting MS Exchange Online, Active Directory on Premises and Azure Active Directory, and/or any critical systems for the Association.

EDUCATION

• Degree in Computer Science or equivalent experience

EXPERIENCE

• 5+ years of experience in server hardware and software procurement
• 5+ years on the job experience installing/maintaining/administering workstations and servers
• 5+ years of customer support experience
• Minimum 5 years of experience in Microsoft server operating system maintenance

SKILLS

• HP Server, Windows Desktop, Windows Laptop, Macintosh Laptop, and Linux client software support
• In-depth knowledge of Microsoft Hyper-V and how to set up and maintain virtual servers
• Understanding of Windows based operating systems both at the workstation and server levels and how to set up workstations and servers in a domain environment
• Working knowledge of Microsoft Office Suite applications: Word, Excel, Outlook, PowerPoint
• Server hardware installation experience
• Very strong analytical skills and proficient at problem solving
• Familiarity with Anti-Virus applications, preferably ESET System Manager
• Proven ability to work effectively in a team environment
• Additional experience in providing remote client support using tools such as Remote Desktop, TeamViewer, VPN, or WebEx

INDEPENDENT ACTION

• Each staff member is to use their knowledge, skills, and abilities to perform the work outlined in this job description in accordance with the policies, procedures, and requirements developed for this position
• Staff members are expected to be proactive, to exercise initiative, to prioritize their work, and to offer constructive feedback while knowing that their actions are in keeping with the overall goals and directions established by their department

COMMUNICATION

• All staff members are responsible for accurate, timely and respectful communications with each other, our members, the Board of Directors, the National Officers, pilot volunteers, AA employees, and our vendors
• Additionally, it is expected that this position will have excellent writing, communication, and interpersonal skills

TRAVEL

• Ability to travel, as needed
• Frequent requirement to work off-hours, as needed

ENVIRONMENT

General

• Office-based

Physical Demands

• While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear
• The employee must occasionally lift and/or move up to 40-70 pounds
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

DUTIES

• Rapidly triage client requests, meeting established service level agreements
• Provide staff and pilot support for desktop computers, servers, laptops, and peripherals
• Install, configure, support, and remove workstation and server software including but not limited to all versions of Microsoft Windows OS 10 and 11, Windows Server OS, Microsoft Office, Microsoft Office Online Applications, or any other applications as tasked
• Provide remote troubleshooting and assist with BYOD access
• Manage user accounts and security groups on multiple systems including active directory and Microsoft Exchange
• Provide administration and support for the Association’s backup system
• Assist Cloud Engineers and developers with server hardware and support
• Responsible for ordering new hardware and software with appropriate approval
• Provides board system support during onsite events and offsite events
• Participates as part of a team and updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks
• Communicate clearly both verbally and electronically to all levels of staff
• Able to adapt to new technologies
• Provide reports as requested from Information Technology Manager or IT Director
• Protects organization's value by keeping information confidential
• Rapidly triage client requests, confirm all tasks, issues, and resolutions are documented; ensure clients are notified
• Operate in a customer-first manner
• Perform any additional tasks as requested by the IT Director or Manager

EXPECTED RESULTS AND MEASURES

• Neat, accurate work products met with the highest professional standards

BUDGET RESPONSIBILITIES

• APA Assigned Assets

HOW TO APPLY: Send your cover letter and resume to Jonas Rios: jrios@alliedpilots.org.

Posted 6/12/2026

JOB TITLE: Contract Administrator

JOB RANGE: 10

DEPARTMENT: Contract Administration

REPORTS TO: Contract Administration Manager

PURPOSE

This position predominately serves to answer pilot inquiries related to the AA/APA Agreement and to identify contract violations, via phone or email, as well as providing assistance and support to the APA Negotiating Department, and the Legal Department with grievances; supports the Negotiating Committee, Contract Compliance, other committees, and National Officers with contractual issues. Incumbent also conducts new-hire training and continuing training for contract administrators.

EDUCATION

• Associate degree or higher preferred but not required

EXPERIENCE

• Minimum 5 years’ experience working for a major air carrier in the crew scheduling or a related department
• Thorough knowledge of AA/APA Agreement, Flight Manual Part 1, and FAR 121 & 117
• Experience with crew scheduling, pilot pay compensation, pilot training, and pilot planning
• Knowledge of DECS/FOS and Sabre software programs and PC skills, including Microsoft office programs, ability to learn additional computer skills and use additional programs as needed
• Working knowledge of vacation computation

SKILLS

• Excellent written and verbal communication skills required for communicating with pilot membership, AA, and APA staff
• Customer service focus and ability to maintain professional demeanor and attitude throughout long days of staffing the Pilot Resource Group and responding to inquiries

INDEPENDENT ACTION

• Each staff member is to use their knowledge, skills, and abilities to perform the work outlined in this job description in accordance with the policies, procedures and requirements developed for this position
• Staff members are expected to be proactive, to exercise initiative, to prioritize their work and to offer constructive ideas while knowing that their actions are in keeping with the overall goals and directions established by their department

COMMUNICATION

• Internal - Accurate, timely and respectful communications with coworkers, APA members, APA Board of Directors and National Officers, pilot volunteers, company employees, and vendors
• External - Staff members are responsible for maintaining the confidence of the association

TRAVEL

• N/A

ENVIRONMENT

• Common office environment

DUTIES

• Responds to telephone and electronic inquiries from pilots regarding all aspects of the working agreement, including but not limited to: listening to the pilot’s description of problem(s), making a written record of critical facts, analyzing the problem in light of the agreement and/or Federal Aviation Regulations (FAR), answering pilot’s question(s) by explaining the agreement or FAR in light of the facts presented, and advising the pilot on possible course(s) of action as appropriate
• Coordinate with Negotiating Department; Negotiating, Contract Compliance, and other Committees; the APA Legal Department and other departments; and National Officers on contractual issues
• Advise APA support staff, committees, and leadership on the working Agreement to assist them in providing knowledgeable support to the pilot members concerning contractual issues
• Perform other duties as assigned by Senior Counsel/General Manager of Contract Administration and Enforcement or Manager of Contract Administration

EXPECTED RESULTS AND MEASURES

• Provide accurate and timely responses to pilot contractual inquiries
• Attempt to resolve disputes at lowest levels of interaction
• Conduct effective and positive training to allow new hires to successfully work as contract administrators

HOW TO APPLY: Send your cover letter and resume to Jonas Rios: jrios@alliedpilots.org.

Posted 4/6/2026

CLASSIFICATION: Negotiating Department Coordinator

SALARY GRADE: 7 (Non-Exempt/APSEA)

HIRING DIRECTOR: Mark R. Myers, Director of Pilot Negotiations and Contract Administration

QUALIFICATIONS

• Associate degree and five years of administrative support experience; or bachelor's degree or higher with three years of administrative support experience
• Paralegal experience or certificate a plus
• Minimum five (5) years' experience as an administrative professional required (without a bachelor's degree), preferably in a legal office or in a union or labor or employment law setting; experience within the aviation industry is helpful but not required

RESPONSIBILITIES

• A) 40% of time - Coordinates with more senior staff to perform administrative tasks within the department, as well as APA departments and committees supported by the department, including but not limited to, general office support, tasks supporting the implementation and management of the collective bargaining agreement, organizing and preparing documents, maintaining knowledge management protocols, providing note taking when needed during bargaining sessions and other meetings with the Company as well as during internal APA meetings, preparation of accurate and detailed meeting notes and summaries, general support of APA collective bargaining efforts, maintenance of historical documents and activity trackers, and participation in department meetings. Primary note taker for Contract Compliance Committee/AA call reviews (enforcement meetings).
• B) 40% of time - Coordinates the administration of the Negotiating Department, including coordinating office equipment and supplies; drafting departmental memos, correspondence, and other documents for staff, National Officers, Board of Directors, Committee members, and other APA Departments; managing resources; intake and phone monitoring; providing substantive responses to pilot questions (when able); handling special projects; coordination of and logistical support to department meetings, trainings, and travel; management of department schedules; and coordination of other department administrative and logistical needs.
• C) 5% of time - Supports department research efforts related to labor law, employment law, negotiating, FAA decisions, APA statutory compliance, history of party bargaining, and other topics specific to AA or APA, and compose research summaries. Conduct investigative research on various topics as needed.
• D) 5% of time - Assists the in-house attorneys and outside counsel in preparing and processing of grievances and arbitrations. When necessary, manage documents for APA outside litigation cases and coordinate with assigned counsel regarding discovery and other projects.
• E) 10% of time - Other duties as assigned by the Director of Pilot Negotiations and Contract Administration or the Senior Director for Legal Affairs.

This full-time position is located at APA headquarters in Fort Worth, Texas.

HOW TO APPLY: Send your cover letter and resume to Mark R. Myers: APA Public Email Address